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Returns

Before purchasing your item, please carefully read our sizing guide to figure out your size. If you have any queries please don’t hesitate to contact us.

If you do purchase something and upon receiving it, it doesn’t fit right you can return it for a refund, or exchange it for something else. MediaWorks Merchandise is happy to refund or exchange your order, but this must be done within 14 days of your receipt. Please note - for a refund you would have to cover the cost of shipping the item back to MediaWorks Merchandise. The item returned must be in perfect condition, with all the original tags in order for us to refund you or exchange the item.

Sale items cannot be returned or exchanged.

Return process
1. Before an item is returned you must email RADIOMEDIAWORKS@GMAIL.COM and point out what the item is that you wish to return and why you are returning it.

2. MediaWorks Merchandise will then give you the details for sending the product back.

3. You must then pay to send the item back to MediaWorks Merchandise. This must be done by using Track and Trace, as the item is your responsibility until it arrives back at MediaWorks Merchandise. The item must be in pristine condition with the original tags attached.

4. Once MediaWorks Merchandise receives the item back, we will either refund you or send you your new item.

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